by Natalie Holder. In my understanding, it means that in order to experience true health, which is our natural state, we need to undergo a certain cleaning. 8 Department of uman Services Our diversity and inclusion vision Our goal is to reflect the diverse community we serve and create a great place to work for everyone by embracing the individual skills, perspectives and experiences our people bring to the workplace and harnessing these for high performance and improved service delivery. Service providers indicated that the availability of information and access to providers who speak English, Spanish, and in some communities Korean, was not difficult. It is important for service providers and practitioners to be aware of the cultural, structural and service-related barriers that ethnic minority families may experience or perceive. When we talk about inclusivity, we should clarify something: Being "inclusive" is not the same as being "diverse." Because of differences in cultural characteristics between Anglo-Australian and ethnic minority cultures, a number of barriers to equal access and use of services may be perceived or experienced by service providers and practitioners who deliver services to CALD families. Australian Centre for Community Services Research, Flinders University Engaging CALD communities in the NDIS . An advisory council of participants, parents, community members, and agency staff would be well-qualified to … If CALD families have had experiences of services that target chronic issues that did not meet their expectations and/or the ideology of the service differs from that of the family's or the community's, they may be reluctant to engage with services when there is a crisis and service provision is necessary. For example, if there are no staff from a CALD background in the profile of the family relationship service outlet, or accompanying pamphlets do not depict a diverse range of families, some CALD families may then feel the service is not relevant for them. In fact, the whole concept of a family sitting down and discussing their problems together was alien, in that parents very seldom discussed issues with children. Question 11: Suggest 10 cross-cultural communication strategies that might be valuable in a community service facility. ... case particularly for new and emerging communities who face the greatest barriers to accessing support services. They are usually more satisfied with services when they feel they are being treated equally, feel they are receiving full and accurate information about service provision, and that the services offered are sufficient in addressing their range of needs (Chand & Thoburn, 2005; Lloyd & Rafferty, 2006). The Australian Institute of Family Studies acknowledges the traditional country throughout Australia on which we gather, live, work and stand. For example, if the location of the service outlet is not easily accessible or centrally located, if it is difficult to get to by public transport, if opening hours do not suit the clientele, or if childcare facilities are not provided or nearby, service accessibility is compromised. There are also a number of barriers to effective and culturally appropriate service delivery that service providers and practitioners face when interacting with ethnic minority families. As outlined in section 3.1 (under "Service choice perceived as limited due to lack of cultural diversity in the workforce"), a culturally diverse staff profile is necessary but not sufficient; simply having a culturally diverse workforce does not necessarily imply that the needs and issues of CALD families will be met effectively, and so all staff should receive training in cultural competency. In these cases, CALD families may be concerned about confidentiality issues, in that their community is more likely to find out about their family's concerns and this can compromise the status of their family in the community. Barriers to true inclusion can also exist in informal ways. Availability of services, amenities, or products. This is compounded further for ethnic minority women, whose traditional gender role is as carers rather than as those who are cared for (Cortis, Sawrikar, & Muir, 2007; Weerasinghe & Williams, 2003). LGBT people are very diverse. Most … Service providers indicated that the availability of information and access to providers who speak English, Spanish, and in some communities Korean, was not difficult. Building a community without barriers If you follow my work or have read my recently released book, Gig Mindset , then you know that I continuously advocate for making sure all voices are heard and that all people have access to opportunity. UnitingCare Community Options provides a range of community-based services for older people, people with disabilities, those with a mental illness, their families and carers as well as other vulnerable and disadvantaged people living in Melbourne's North, East and South. Jawad Hussain Qureshi always worked on equity and social justice issues as a student, in previous employments and as a community activist. To ensure CALD families have and perceive choice, it is important to ask them if they would prefer a service provider or practitioner who is of the same cultural background as themselves; their choice should not be assumed for them, simply based on their cultural background. Access to services. (2007) pointed out, a service user and service provider "ostensibly belonging to the same ethnic group because of shared country of origin, may actually differ in terms of social class, religious practices, languages, and cultural beliefs about illness and recovery" (p. 8). Specific objectives of the research included: To identify the main barriers and enablers to accessing and progressing through school. Diversity is a product of inclusivity; you need to create an inclusive community in order to become a diverse one, not the other way around. We acknowledge all traditional custodians, their Elders past, present and emerging, and we pay our respects to their continuing connection to their culture, community, land, sea and rivers. As such, institutional racism has been redefined here to broadly refer to racism that is not due to prejudice or discrimination by individuals, but rather occurs when the policies, practices or procedures of organisations intentionally or unintentionally discriminate against particular sectors of the population. to achieving inclusive excellence in learning, teaching, research, service, and community engagement. Service providers can do themselves a disservice if they do not examine the barriers their service may be presenting to the people they wish to engage with. For example, service providers and practitioners may assume knowledge of English or define culturally acceptable practices as abuse. Authentic inclusion is happening in schools and districts around the country and the world (some nearing 90% inclusion rates or above for many years). Further, these barriers are interrelated, and interact with and reflect barriers that arise from the families' own situation or factors about the specific service. As one of Victoria’s largest employers the Department aims to create an organisation that is diverse, fair and inclusive. One way in which institutional racism can manifest is in having practices and procedures that are "colour blind". Today, diversity has become big business for corporate America and many organizations. For example, being aware of religious diversity within CALD groups makes service providers and practitioners more likely to tailor services to meet the needs of Christian Indians compared to Hindu Indians, Lebanese Muslims compared to Lebanese Christians, and secular Turks compared to Muslim Turks. Input was received from a community reference group of over 100 African Australian community members and 2,500 African Australians who took part in 50 community meetings around the country. Another barrier to uptake of services by ethnic minority families may be a lack of knowledge or understanding of services that are available. Oakland County Executive David Coulter's push for greater inclusivity, equity, and diversity to be reflected in both county policy and its services provided to residents continues. Further, Bhui et al. For some practitioners in the sector, "socially inclusive practice" may be viewed as another (more fashionable) way of describing what they already do, and have always done. lack of awareness or confidence to address the needs of CALD families; practice that is not culturally competent; lack of awareness and partnering with CALD-focused organisations in the local community. A lack of cultural diversity can also be problematic to family relationship service outlets because "ethnic minority staff are over-relied upon and the racialised experiences of service use are focussed on too heavily" (Page et al., 2007, p. 68). Any framework needs to be adapted to local conditions (Hope, 2004). Social inclusion in the family support sector, Relevance of social inclusion principles to the family support sector, Considering social inclusion: Ideas for service providers and practitioners, Families and Children Expert Panel Project. They also provide outreach services for vulnerable customers in the community. lack of knowledge or understanding of services that are available. Because of differences in cultural characteristics between Anglo-Australian and ethnic minority cultures, a number of barriers to equal access and use of services may be perceived or experienced by service providers and practitioners who deliver services to CALD families. 1,2 According to the United Nations Convention on the Rights of Persons with Disabilities, people “. These include: 1. lack of awareness or confidence to address the needs of CALD families; 2. practice that is not culturally competent; 3. lack of adequate resources; 4. institutional racism; and 5. lack of awareness and partnering with CALD-focuse… People from diverse communities can face additional barriers to getting the help that they need. Service providers are required to work collaboratively, acknowledging their role in the community as a wider "service portal" in accordance with the "no wrong door" philosophy (Australian Government, 2009). With more companies moving towards a global initiative, diversity plays a vital role in reaching a greater number of customers. Perhaps as a first step, the ideas in the previous section could be used as a reflective practice tool, or to undertake an organisational training needs analysis (National Social Inclusion Program [NSIP], 2007). While these studies concentrated on mental health specifically, it appears important for service providers and practitioners in health-related fields to be explicit in the protocol and boundaries of how confidentially the information is held. the Victorian community within its workforce and equipping staff with the necessary knowledge and skills to work with a diverse community, the Department’s service and business is enhanced. See Moore (2009, p.7) for a summary of the old and new paradigms of thinking in relation to disadvantage. Low English proficiency can mean that families are prevented from seeking out or do not have the confidence to seek out information about services in the community from which they could benefit (Box et al., 2001). As Page et al. © 2021 Australian Institute of Family Studies. This may be tied in with language barriers, but could also reflect insufficient dissemination at the local level of information about the range of services available in their community. Barrier #6: We don’t have the training or resources we need to implement inclusion. These can include, for example, local CALD advocacy groups, Migrant Resource Centres (MRCs), Ethnic Communities Councils (ECCs), language centres that provide interpreting and translation services, centres that specialise in meeting the needs of refugees or newly arrived migrants, and multicultural organisations. There are symbols and pictures of Medibank’s pride in diversity around the workplace, and we were one of the first major consumer brands in Australia to integrate positive LGBTIQ messages and imagery into large-scale mass media. Potential clients from ethnic minorities need to believe that the service itself will be delivered in a culturally and linguistically appropriate fashion. language barriers: English proficiency, professional jargon and misinterpretation of body language; cultural norms that prohibit seeking extra-familial support, especially for women and children; traditional gender roles that prevent men from engaging with services or discussing family difficulties; and. A number of barriers to equal access and use of services may be perceived or experienced by ethnic minority families. Equity and social inclusion project this places them at greater risk of experiencing family violence believe that service. 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