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I've seen complaints in some reviews from guests who expected to get complimentary lounge access, but the hotel is very clear that you must book the Club floor to have access (i.e. Redemptions for standard rooms require 25,000 points per night on a single- or double-occupancy basis, worth roughly $425 based on T… hotel within a hotel). Prices are the average nightly price provided by our partners and may not include all taxes and fees. She loved all of the "bays" and places to swim around, it was huge. JW Marriott Cancun Resort & Spa: Rude agent at Club 91 - See 379 traveler reviews, 729 candid photos, and great deals for JW Marriott Cancun Resort & Spa at Tripadvisor. We enjoyed the daily food offerings. Rooms had been recently renovated and were beautiful. 4.6 out of 5.0. The pool complex is the real standout at the JW Marriott Cancun Resort & Spa. Thank you for your patience.It was a great pleasure hosting you, hoping we have the opportunity to welcoming you back on your future travels to the Mexican Caribbean. We stayed 2 weeks prior to Christmas, our room was lovely, the food was expensive but delicious & wait staff very accommodating. Marriott | Marriott Bonvoy - JW Marriott Cancun, Mexico [Master Thread] - Originally Posted by theOtherHolmes Yea Titanium so would have breakfast anyway (not sure if the same as club 91). Isn't all-inclusive but has anything you could want for a price. Located at KM 14.5 within the first third of Cancun's popular (and highly touristy) Hotel Zone, the JW Marriott Cancun Resort is close to the airport and several of Cancun's attractions. We were given dishes that were made especially for us. Cordially,Daniel AguirreFront Office ManagerJW Marriott Cancun Resort & Spadaniel.aguirre@marriott.com998-4849600, This is the version of our website addressed to speakers of English in the United States. Husband and I came for our anniversary and were only planning on staying 3 nights at JW Marriott with a Club 91 reservation, but our experience was so incredible, we booked an extra 2. nights, thanks to the help of Andrea, the managing staff of Club 91. The breakfast is your typical Marriott executive lounge breakfast. We've stayed at this JW several times and it was getting a little tired. Club 91 not a good value Let me say the staff is friendly. Inspired by the great pyramid of Kukulcán, the executive club lounge labelled Club 91 is an exclusive haven of luxury. Staff is very friendly. Lot’s of soda, water and beer at noon. The views from the ocean-front rooms is spectacular. Thank you JW Marriott and Club 91 for an unforgettable experience! 95% of guests recommend this hotel . The pizza restaurant was great for our son.It’s a mega hotel which is just not for me, 2 nights was plenty before we moved further to Tulum. Cleanliness . Please choose a different date. Sorry, there are no tours or activities available to book online for the date(s) you selected. Dive into Yucatan’s cultural heritage on this full-day tour from Cancún or the Riviera Maya, calling at Chichén Itzá (admission not included), the Ik Kil cenote, and Valladolid. But let me tell you, Josephat makes a fantastic cocktail - WOW!! Avoid hidden costs with transfers and a buffet lunch included in the price. 4.8. However, the Hyatt Ziva isn’t officially aligned with a World of Hyatt category, as there’s a separate award chartfor stays at the chain’s all-inclusive resorts. Some more cozy options in the bar area. I have left messages at the hotel, with no response. The hotel’s evolved Mayan influences provide guests with the ultimate luxury experience in the Mexican Caribbean . JW Marriott Cancun Resort & Spa is ranked by U.S. News as one of the Best Hotels in Cancun for 2020. Choose Club 91 if an all-inclusive experience is your goal. THANK YOU!! We were able to get some drinks in the lounge before getting into our room with a beautiful sea view. Crosby Street Hotel ranks #1 in New York City with approval from 22 reviewers like BlackBook, Jetsetter and Gayot. The floors in the hotel lobby & pool restrooms are marble; BEWARE: I used the ladies room at the adult pool and slipped on the marble floor(I was dry, floor was wet from previous occupant). I'd recommend more communication prior to the stay - I sent an email (because we needed to install a car seat in the Club91 van) and it took a week to respond which is sub-par for a hotel of this caliber. Guests can also enjoy a … Now that the Club and Club level rooms have been renovated this is once again a great value. They did find me a banana upon request. I was excited to give him a different fruit to feature in my daily cocktails. I believe it’s worthwhile to upgrade. Off-peak rates begin at about $150, but rates rise to $400 and above during busy periods like spring break and winter holidays. The food was perfect, service was amazing! Please contact the property at the number on the booking confirmation with your arrival details prior to travel. He was amazing. DanielA12264, Front Office Manager at JW Marriott Cancun Resort & Spa, responded to this review. It was very sterile. Ratings: Staff [9.2] - Cleanliness [9.3] - Location [9] Club 91 Review of JW Marriott Cancun Resort & Spa Reviewed February 13, 2020 The concept of the Club 91 was very good as you paid for a particular experience and it … Some were great, some were lackluster, as to be expected. Review tags are currently only available for English language reviews. Excellent and friendly service combined with five food events daily and an open bar from 6 to 10 make this a stand out value. There were many palapas available, even on busy days (the ocean was rough/red flag during our stay, driving most people to the pool) you could get an umbrella. Dinner is more soup, a small entree, ( one night a very good fish)and rice, beans, mixed vegetables. However, we would absolutely visit again - see you next time! We loved this experience and we will definitely be back! What else could the hotel to do to improve? No snacks (even when requested) like mixed nuts, pretzels, some sort of candy. First, Marco was the best! Our room was very comfortable and shortly after we were in the room, the hotel sent the amenity I'd selected for my Marriott Bonvoy status - a cheese and cracker tray and a small bottle of wine. Pools are clean. all friendly and extraordinary helpful with a special shout out to Yazim and Marco. 4.7. Reserve a luxury escape at JW Marriott Cancun Resort & Spa. Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation. The property features 447 ocean-facing guestrooms and suites. The renovation has refreshed it and made it worth staying again. JW Lobby Bar highlights a contemporary ambiance with unique décor and spectacular ocean views. We booked the Club91 level which was fantastic - it is the top two floors of the hotel, so great views from our patio. It was very busy when we arrived and a challenge for the lounge staff to keep up - they may want to consider more staff during times like spring break. JW looks like to be one of the best option in Cancun, good location, great facility, great service and great beach. We stayed for 2 nights in a Club 91 room so we had access to all of the food and drink presentations. Guest Reviews. Lunch is a soup and small sandwiches and some type of hot entree. Most of the JW Marriott Cancun Resort & Spa reviews you’ll find online aren’t going to paint an accurate picture if they’re more than a few months old. We stayed there one night at the end of our trip in the Yucatan, and it was a very pleasant experience. But I have been to other Cancún hotels and this was the cleanest!More. Club 91, Cancun: See 34 reviews, articles, and 25 photos of Club 91, ranked No.23 on Tripadvisor among 81 attractions in Cancun. We stayed for 2 nights in a Club 91 room so we had access to all of the food and drink presentations. Dear 226cyndif,Thank you for sharing your valuable feedback regarding your recent stay at our resort. See great photos, full ratings, facilities, expert advice and book the best hotel deals. Adults Only and Adult Friendly Resorts Cancun, Hotels near Cancun Airport Transportation, Hotels near (PCM) Playa Del Carmen Airport, Surfing, Windsurfing & Kitesurfing in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. As a Bonvoy gold member, we have been granted a late check out which was appreciated. JW Marriott, part of Marriott International, Inc., today announced the completion of JW Marriott Cancun Resort & Spa’s highly anticipated renovation, which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. As Marriott Rewards member, we have stayed at many Marriott properties and we enjoying returning to Cancun year after year. Every single person working there went out of their way to show us such kindness. JW MARRIOTT CANCUN Accommodations . The equipment was high end and well maintained. In my opinion Club 91 is not worth the additional cost. I reported the incident to the bar staff at the adult pool area. The fruit selection was poor quality. Thank you so much again. The JW Marriott Cancun Resort & Spa is located in the heart of Cancun with all the other resorts in town. DEFINITELY NOT the same experience you would receive at a JW in the States.....very disappointing-AND my toe still hurts & black/blue. I was thanked for my Marriott status and was given the choice of several amenities, including snacks delivered or continental breakfast in one of the restaurants. JW Marriott Cancun Resort & Spa: Excellent - See 389 traveller reviews, 741 candid photos, and great deals for JW Marriott Cancun Resort & Spa at Tripadvisor. Amazing coffee, food and snack presentations all day, plus Francisco and Marco at the bar- wowww, the best drinks we've ever had! The manager offered to have a doctor look at me, I was examined and it was determined my toe was broken, so the doctor taped my toes together. Marriott | Marriott Bonvoy - JW Marriott Cancun, Mexico [Master Thread] - Thanks for the info. And the introduction from Carolina of Aquachile blew our minds and taste buds. The breakfast is your typical Marriott executive lounge breakfast. Now, that was truly special. Located on the 14th and 12th floors of the JW Marriott Cancun Resort & Spa, Club 91 guests experience exclusive privileges and a lavish array of world-class amenities. Although lacking the cachet of the Ritz (as well as its antiques), the JW Marriott offers luxury, but at rates typically 20 to 30 percent less than those of the Ritz-Carlton Cancun. The lounge staff is the best - Yasmin, Josephat, Walter and Mayte all made our stay so nice. We met several other nice families at the pool and people would pass along their water toys as they were leaving the hotel, which was super nice. Thank you to Marco Calderon and Yosaphat for taking great care of us! JW Marriott Cancun Resort & Spa details: Find a lifetime of recollections at the JW Marriott Cancun Resort and Spa. Our hotel boasts upscale rooms, on-site dining, Mayan-inspired spa treatments and unmatched beach views. OMG, I’m still dreaming of it. Service . This property does not participate in the Fine Hotels & Resorts program from American Express, so your booking options are limited to booki… Old watermelon, grapes, and apples. Cocktails in the evening. We are a unique bar, the only one that offers 150 unique, specially-crafted margaritas, curated by a team of innovative mixologists and tequila connoisseurs. 4.8. Our bathroom had a large shower, tub, separate toilet area and the standard JW toiletries (Aromatherapy Associates). Points people rejoice: The Hyatt Ziva Cancun fully participates in the World of Hyatt program, allowing you to earn and redeem points for stays. We do not need I have been assured the order for your Bonvoy points is in route and to be reflected in your account in the next couple of days. If you’re worried about spending any part of your vacation away from the sea, the spa at the JW Marriott has an ocean view. That’s because in the summer of 2019, the resort completed a $40 million renovation. Cold beer available at lunch, wine and cocktails in the evening. 4.6 out of 5.0. more, Recommended experiences in and around Cancun. And we so appreciated it. Review JW Marriott Cancun Resort & Spa Right in the middle of the action in Cancun’s Hotel Zone, the JW Marriott is an upscale escape that puts a premium on space and subtle luxuries. The renovation has made this hotel even better. Priceline™ Guest Score [8.9 Excellent] 【 JW Marriott Cancun Resort & Spa Reviews 】 Read reviews by verified guests of JW Marriott Cancun Resort & Spa in Quintana Roo. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Review of JW Marriott Cancun Resort & Spa Reviewed January 9, 2020 via mobile We stayed for 2 nights in a Club 91 room so we had access to all of the food and drink presentations. We used the gym and spa as well - as a Club91 guest, we had spa privileges (you could use the steam room, sauna, hot/cold pools, and just relax there). Off peak redemptions are 40,000 points and peak nights are 60,000 points… I did a massage which was good but not as much pressure as I like. My bartender Marco made me a different cocktail everyday. Let me say the staff is friendly. Our room wasn't ready on arrival (late afternoon) which was a little challenging after a long day of travel. JW Marriott Cancun Resort & Spa: Club 91 - Read 437 reviews, view 828 traveller photos, and find great deals for JW Marriott Cancun Resort & Spa at Tripadvisor. Although I only booked a few days before my stay, thanks to the fact that it was the off-season, paid rates started at $264 per night for an entry -level ocean-view guest room. Please see our partners for more details. JW Marriott Cancun Resort & Spa offers transfers from the airport (fees may apply). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Benefit from the historical knowledge of your guide as you explore the Maya ruins and colonial city, then cool off with a swim in the cenote’s fresh waters. entree changes nightly, but the rest stays the same with a potato option popping up on a couple nights.Dessert each day (5 days) small cakes. It felt very institutional.The rooms were clean, modern and large. The chefs took our kosher diet into account and created masterpiece dishes, we were pampered! At JW Marriott Cancun Resort & Spa, spoil yourself to a luxury getaway. I really wish it had a balcony, maybe some carpet. I just confirmed with our loyalty department that we are experiencing seasonal delays. Some were great, some were lackluster, as to be expected. more, Lock in the lowest price from these sites. I had the absolute best creme brûlée there. The. 216 reviews of JW Marriott Cancun Resort & Spa "Over the past several years, my wife and I have had the opportunity to stay at both the JW Marriott and the Casa Magna. The rooms are a great, looks like newly refurbished. Sincere apologies for the current delay on issuing your promised Bonvoy points. Guest reviews. Confession - the guacamole and pico de gallo were outstanding (not spicy though) and I put them on everything. Marriott Cancun Resort: Went back -- enjoyed it just as much - See 4,936 traveller reviews, 4,543 candid photos, and great deals for Marriott Cancun Resort at Tripadvisor. Both The Mark and Crosby Street Hotel are highly recommended by professional travelers. We will only be staying 2 nights at the JW (using 2 CC free night certs plus "hopefully" a couple of SNAs). Instead of checking in downstairs, you are taking upstairs to the Club (14th) floor to check in. Guest benefits include, but are not limited to, exclusive access to Club 91 Lounge, personalized check-in, priority spa reservations and complimentary access to its second floor, high speed internet access, ocean view rooms, butler service, a departure gift, and much more. We spent a week here for spring break 2019 with two adults and a small child. Cleanliness . The gym was great - on the 5th floor with windows on 3 sides, perfect for the hot Cancun weather. Like the Ritz-Carlton Cancun, Marriott’s other, nearby flagship property, the JW Marriott Cancun Resort & Spa rates Five Diamonds from AAA. Lunch is a soup and small sandwiches and some type of hot entree. Beautiful hotel in Cancun. Read the JW Marriott Cancun Resort & Spa, Mexico hotel review on Telegraph Travel. We never had to visit the front desk as they made our reservations and helped us with any needs. JW Marriott Cancun Resort & Spa vs The Ritz-Carlton, Cancun. We definitely recommend getting the club 91 experience. I really wish it had a balcony, maybe some carpet. Mr. Marino and I had a wonderful time each time we came in. Employees continue to be friendly and helpful and the large variety of restaurants is nice. While the convenience of the Club was great, the ambiance is awful. :Louis is still king of the kitchen and the new staff are. It’s a Marriott Bonvoy category 6 property requiring 50,000 points for a standard free night redemption. JW Marriott Cancun Resort & Spa, Cancun Picture: Club 91 - Check out Tripadvisor members' 50,542 candid photos and videos. The following morning, after I woke up to bruises over most of my body, I went to the front desk to speak to the manager. This is the version of our website addressed to speakers of English in the United States. Ask rickb646 about JW Marriott Cancun Resort & Spa, Great property - highly recommend booking Club91, Ask christinemsp about JW Marriott Cancun Resort & Spa, Ask GVDM2 about JW Marriott Cancun Resort & Spa, Ask 226cyndif about JW Marriott Cancun Resort & Spa, Hotels near JW Marriott Cancun Resort & Spa, Adults Only and Adult Friendly Resorts Cancun, Hotels near Spa at the JW Marriott Cancun Resort, Hotels near Culinary Center: Restaurant and Cooking School, Hotels near (PCM) Playa Del Carmen Airport, Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 17 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fiesta Americana Condesa Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 13 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 19 websites. The breakfast was amazing, the infinity pool is great, the beach was clean. Ask Carrie K about JW Marriott Cancun Resort & Spa, Ask 1kimchi1 about JW Marriott Cancun Resort & Spa. 4.7. Review of JW Marriott Cancun Resort & Spa Reviewed July 30, 2019 Let’s just start off by giving a shout out to a wonderful staff in Club 91 on the 14th Floor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Overall, Crosby Street Hotel ranks significantly better than The Mark. Jorge at the pool helped us get set up a few times and we also had great service poolside from Sergio, Julio, Javier and Marco (restaurant manager). We will definitely be back. We were very happy with the food selections - hot breakfast with made to order eggs/omelets, fruit and pastries; lunch - lots of grilled meats, fresh tortillas, sandwiches,soup, and salads; a dinner which varied by the day (featuring food from various restaurants) and an evening dessert presentation. It was very sterile. Is this a place or activity you would go to on a, Are the prices for this place or activity, Is this a must-do if you are traveling with a, Is this a romantic place or activity that you would suggest for, Is this a place or activity you would suggest for, Is this attraction a good place to visit on a, Blvd Kukulkan, Km 14.5 JW Marriott Cancun Resort and Spa, Cancun Mexico, Sous Chef Gonzalo Ruiz and Banquet Chef Guadalupe Monterroza were the kings of the kitchen!!! Accessibility . One day churros. It felt very institutional. After the 2 nights we are moving to an oceanfront suite at the RC for 5 nights. Thank you so much to the ladies and gentlemen of Club 91. We enjoyed the ocean view. Great Marriott property right on the beach. Plenty of water and soda. While the convenience of the Club was great, the ambiance is awful. The therapist was very professional and the overall experience relaxing. Internally though, the property upped its game as well. I was promised 40,000-50,000 Marriott points for my inconvenience and suffering, which I have not received some 4 weeks later. ... Best Cancun hotels 2019: ... J W Marriott, Cancun, Club 91 - … Not heavy drinkers, a glass of wine per day, we would go to Walmart and get a bottle or two if not included in stay. At the JW’s Spa, families can relax in a three-level, 35,000-square-foot facility furnished with 17 treatment rooms, a sauna, steamroom and lots of Mayan herbal inspired treatments. Service . And don’t get me going on that coffee machine. We only used the family pool, since we had a kiddo with us. Tons of loungers and good service. The JW Marriott and Ritz-Carlton club lounges are very comparative and both are Reward Category 6 properties so both cost the same Marriott Bonvoy points per night, but the Ritz-Carlton charges almost $50 USD per night extra with a resort fee while the JW doesn’t have a resort fee. The first time we opened our balcony doors we were greeted by the sound of the ocean. Check prices, photos and reviews. We chose the a la carte option as we knew that we wanted to try a lot of the local cuisine. Taxes and fees that are shown are estimates only. Some more cozy options in the bar area. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. MarriottCancun, Director of Rooms Operations at JW Marriott Cancun Resort & Spa, responded to this review Responded 11 July 2019 Dear Kenny C Thank you for taking the time to post a review about your recent stay at the Marriott Cancun Resort. Highlights . We also had a decent size lanai with a view of the beach. The pools there are great as well. This upscale resort is great for families, couples or singles. JW Marriott Cancun Resort & Spa Hotels in Cancún: Read reviews written by 10Best experts. Lunch, wine and cocktails in the States..... very disappointing-AND my toe still hurts &.. To feature in my opinion Club 91 for an unforgettable experience: Louis is still king of the beach 10! Hurts & black/blue its game as well we only used the family pool, since we access! And places to swim around, it was huge modern and large has anything you could want for price... The a la carte option as we knew that we wanted to try lot! Shown are estimates only both the Mark sorry, there are no tours or activities to!, we have been renovated this is the real standout at the end of our trip in heart... Opinion of a TripAdvisor member and not of TripAdvisor LLC front Office Manager at JW Marriott Cancun Resort & vs... See great photos, full ratings, facilities, expert advice and book the best Yasmin! Be friendly and helpful and the large variety of restaurants is nice and helped us with any needs the la! Excellent and friendly service combined with five food events daily and an open bar from to. And the New staff are bays '' and places to swim around, it getting..., Lock in the lowest price from these sites hot Cancun weather not a good value me! Bar highlights a contemporary ambiance with unique décor and spectacular ocean views Picture: Club 91 is an haven. I like a kiddo with us Cancún Hotels and this was the cleanest! more seasonal delays, Mayan-inspired treatments. Crosby Street hotel are highly recommended by professional travelers JW toiletries ( Aromatherapy Associates ) i a... Expensive but delicious & wait staff very accommodating are moving to an oceanfront suite at the adult pool.. To do to improve and cocktails in the Mexican Caribbean to feature in daily. Staff at the number on your booking confirmation massage which was a very experience! 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