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Hello my name is heather I singed a lease on a car less then 2 weeks ago and then I lost my job 5 days ago I haven’t even paid.the full down payment yet, I got my final check today thinking I’d just make this months payments for it however my employer didn’t pay me fully so now I dont even have enough money for this months payment is there anything I can do? Been going to the dealer in person but they just ignore me. really such an nice and decent information shared here with awesome stuff. Canada Law. Our inquiry team often receives calls from consumers who have just purchased a car from a BC dealership. so basically the damaged car is worth only $900 to them. It may not matter that you don't like it, decided you can't afford it or found it cheaper somewhere else. I have an appt. So far al I’ve payed is the deposit. I was told the tow truck ferry cost $250 is not reimbursable. The aim of OMVIC as an organization is to ensu… I owed a bit more on the vehicle than the dealership would give me for a trade, and agreed to roll over the remaining part. it was two to the dealer shop since the repair shop was 300km away from the breakdown point. I had to spent $1000 for some body parts since I had it . All I want was for them to have it fix. A few days later I found out that my full time job was going part time in november. They combined the color of the door sidings with black and brown and the seat in GREY. I don’t want a brand new car repainted. I got my car in Feb 2014 for $60K. I just bough a used 2007 suv from a dealership. Excessive mileage and damages void a return policy, and the dealership will not accept the car. He never mentioned about any kind of 90-day warranty, I know another dealer in town who does that, but I’m not sure about this guy and I don’t know if being a licensed member of AMVIC obliges him to do so. We didn’t do the insurance and truck is in the agency. Thanks! I have a signed contract for a new vehicle but didnt make a deposit or taken delivery yet. Our company car policy describes our guidelines for using company cars. Betty the Ford a 95 Escort wagon I have purchased. Sounds like you bought the truck from a dealership so you may want to contact the Vehicle Sales Authority of BC. We built our own, meaning we put in some options including the Leather seat. I noticed the check engine light was on at the dealership and they assured me that it just needs fuel injector replace and has no engine problem. You may want to read the terms and conditions of your sales agreement to see if you have any cancellation rights. Hi Denny, thanks for your question. Thank you. You can also contact them at consumer.services@mvsabc.com or by phone at 604-575-7255 or toll free 1-877-294-9889. I would suggest you contact them just to be sure. They gave him all the warranties and made it to $80000. Hi. Hi Ken, thank you for your question and sorry for the delay in getting back to you. The organization that oversees the law governing certain aspects of dealerships is the Vehicle Sales Authority of British Columbia (VSA). What can I do ? After reviewing numbers,its just need t a smart move. The dealer switched the trade-in amount and remaining lien amount. I hope this information is useful to you, AR! And not returning our money and keep saying u have to pay penalties which is around $9000. CAMVAP covers most domestic and imported passenger cars, light trucks, sport utility vehicles, vans and multi-purpose passenger vehicles purchased or leased in Canada, as long as the vehicle is the current model or one of four previous model years. Vehicle Sales Authority of BC has a blog post on this topic and the link is here – http://bit.ly/1S5liYx I hope their information is helpful to you. If we can’t help you directly, we will be happy to provide you with as much information as possible. I called them to cancel the order and manager said we could sit together to solve the issue. Hi Bronty — This type of question would be best answered by the Motor Vehicle Sales Authority of BC. To guard against the emotion of the deal or being taken advantage of, some states have instilled a "cooling off period," which allows you to return the car … This isn’t something our office oversees. The truck has water leak and is starting to rust. I would suggest visiting the Vehicle Sales Authority’s website. You may need to settle your dispute by taking legal action. In BC, there are some protections and options to help you resolve your issue with your vehicle. So, as we said at the beginning, the simple answer to the question of what happens to new cars that don't sell is: there really aren't any cars that ultimately don’t sell. they said they would have it fixed next week. You can apply for compensation up to 2 years after the dealer refuses or is unable to return your payment. We didn’t even bring it home. If so, could you please give me some tips? I’m sorry we could be of more help. They may be able to give you more information for your case. Watch out for curbers! New Cars. Hi Mike, thank you for your question. Here’s a link to their website: http://www.mvsabc.com/contact-us Hope you get it worked out. Best of luck! Any chance I could back out the deal with my down payment refunded? You may be interested in contacting the Motor Vehicle Sales Authority of BC as they are the regulator of this industry. I purchased the vehicle within the last 24 hours. Unfortunately, when you purchase a vehicle (new or used) you are not able to return to the dealership. can’t pay if I dont’ have money. Although we are quite lucky to live opposite a taxi garage which do all our work for us and only charge for parts. We bought a week ago. First, the window for returning the car is between the 31st and 60th day of ownership. All credit accepted. Hi Mary Ann – this sounds like a difficult situation. or can they have it fix without me paying? I have sought out advice from various sources and this is a band-aid fix. Hi Cristine, thank you for posting your question. We don’t regulate the motor vehicle industry so unfortunately we won’t be able to help you with any further actions. Email me at hobbsparker.co.uk@gmail.com. Is there something I can do about it, what are my options? Hi Ryse — I would suggest contacting the Motor Vehicle Sales Authority, as it sounds like this issue may fall under their jurisdiction (and, if not, they’ll be able to point you in the right direction). Hi, thank you for leaving us a question. Hi Marvin, thanks for reaching out to us. They said it’s just to confirm you like the truck and u wanna buy. Is it an AMVIC licensed dealership obliged to give a 90-day warranty for a financed used-car? Hello Raj, Private transactions are not regulated and as a result it is up the parties involve to attempt a resolution if possible. Between a potential trade-in, down payment and selecting a new car, what usually amounts to be a large financial transaction has many aspects. But most products may be exchanged within 10 Business Days of receipt for items that are damaged in shipping, defective or have p Hi singh, thank you for asking us a question! We were then offered a different car that we could afford, a base model, we turned it down. Under the Consumer Rights Act, if the vehicle goes wrong within the first 30 days of ownership, you can simply reject it for a full refund.If a fault develops after those 30 days but within the first six months, the dealer gets one chance to fix it. Here is their contact information: http://mvsabc.com/contact-us/, Hi Linda, have you contacted the Vehicle Sales Authority of BC? Is this worth fighting for? Here’s a link to their Contact Us page: http://www.mvsabc.com/contact-us. Hi Nicole — It’s my understanding there is no cooling-off period that gives you the right to return a vehicle. 2 days after getting the car and drove it on the highway going to the office, I noticed extreme loud noise from the tire and engine going inside the car, I feel like inside a tank literally, it actually hurting my ear (leaving a ringing sound). I bought a used 2008 chevy equinox sport from a small dealer for $5800. My husband and I went to a dealership to check out a truck for his new business. Explore our website at www.consumerprotectionbc.ca. Hi John,I would recommend contacting CAMVAP. I bought a new vehicle yesterday and the F&I guy sold me on an extended warranty which I am satisfied with. test drive was great everything worked It all worked. What happens if I just give the truck back to him? The Ontario Motor Vehicles Industry Council (OMVIC) is a self-regulating body of car dealerships that was created in 1997 to enforce consumer protection laws on behalf of the Ministry of Government and Consumer Services. Now they are saying u already bought it as ur husband signed it. Licensed vehicle dealers in BC are regulated by the Vehicle Sales Authority. Unfortunately private car sales are not regulated in BC. The Patriots are having themselves a day on special teams. After looking through this information, if you choose to contact them, their phone number is listed on the bottom of the page. Ask a Canada Law Question, Get an Answer ASAP! Hi John, thank you for your question. I trust my friend, so I didn`t take the car for a mechanical inspection nor a drive test. another diagnosis was performed. Keep it in new condition." The signed paperwork was never turned into the dealership. This was on the inside of the car. Our inquiry team often receives calls from consumers who have just purchased a car from a BC dealership. Check the vehicle’s condition. Well it’s 5 days later I get the suv back show me work that’s been done show us the bill that they paid for and load up, again my husband gets sprayed in the face and eyes. Getting your first car? Hello, i have question regarding my new honda cr-v 2015 model i just bought 3 days ago then last night i her a noise under the chassis in the rear axle then im just bring this morning on dealer service to find out what noise it is. Great move on buying a new car. Additionally, if you have purchased a warranty for your vehicle and it is still valid, you may want to also contact CAMVAP (Canadian Motor Vehicle Arbitration Plan). All New Cars Sell…Eventually. It is a financed vehicle. Hi LC, thanks for your question and for reaching out to us again. I am glad I found this site. However you may want to contact the Vehicle Sales Authority of BC if you haven’t contacted them already. Hi David, we don’t regulate the motor vehicle industry so we won’t be able to help you with any further actions. The dealership has simply replaced the oil pump and wishes to return with this fix. I’m sorry I couldn’t offer more assistance and I hope you get this situation worked out. The hatch stopped working automatically and grinds, brakes started to squeal, and the oil pressure levels low turn off engine now warning keeps coming on. But since i bought this car my back has started paining. Is it the same for the, as yet unapplied, sealant treatment? Hello, The following is from Natural Resources Canada: If you are unhappy with your vehicle’s fuel consumption even after taking into account the factors noted above that can influence its fuel use, let your dealership know of your concerns. We are responsible for regulating specific industries and certain consumer transactions in British Columbia. I trade in my toyota rav4 now i have on finance. Hello I purchased a brand new 2014 Jeep Unlimited Wrangler Sahara (two days old). Can i do that? After signing the New Nissan 30 Day Return Policy paperwork, AutoCenters Nissan customers can turn in their recently purchased vehicle* for the amount equal to that which they paid**, as long as the vehicle is still in good condition. We wish we had more options for you but you may have to find a way to keep or sell your vehicle. Here’s a link to their contact information: http://www.mvsabc.com/contact-us. If this is not possible the matter may need to be resolved in a court of law. Hi Kinky, thank you for your question. Hi Laura,I suspect that the information in our original blog post above would apply in terms of returns. This is a 2015 model. Or is there any way to get a new car? We would recommend that you check your terms and conditions of the financing agreement and see what it states. I m on an Island for vacation for 5 days. Sounds like you have purchased your car from a licensed dealership, if so, you may want to contact the Vehicle Sales Authority of British Columbia. I would suggest contacting the dealership directly or speaking with the Vehicle Sales Authority of BC for assistance with this question. You can also contact them at consumer.services@mvsabc.com or by phone at 604-575-7255 or toll free 1-877-294-9889. I hope this information helps you moving forward. I just traded a vehicle at a local Mazda dealership for a new 2019 model car. Once on the "Start a Reservation" page, enter in your pick-up location. There is no law that gives consumers the right to return a vehicle. I hope this information was helpful and I hope you get the issue resolved. What Are Your Rights When Returning A New Car? Then I left as I had to go to work. 2 weeks later they booked me in to another repair shop. After looking through this information, if you choose to contact them, their phone number is listed on the bottom of the page. we had disagreement. Can I go back to the dealer and ask to have this ammended? Company cars belong to our company and we want to make sure our employees use them properly. Dealer Offers Because there is no federal law requiring dealers to accept car returns, you usually can return a vehicle only if your dealer offers you the option to do so. Browse used cars online and get approved for financing. This is good to know. Canada’s Fuel Consumption Guide. First Drives; ... adamant that they can return a car within three days for any reason. Best of luck. Hi there, thanks for your comment.Unfortunately, this isn’t our area of expertize but perhaps you may want to contact the Motor Vehicle Sales Authority of British Columbia. While Consumer Protection BC has no legal authority when it comes to vehicle dealerships and sales, I think I have the perfect organization for you to contact. Some auto dealers have a 24-hour return policy for new car purchases. Request number 1fb80291a80fbb747c0bd3bc560cbaaa. Hi Christopher, thank you for contacting us. If there is a significant defect, you may be able to return the car and get a replacement or refund. If you need to return a new car you just purchased, the dealer may take it back. Hi, I traded my 2006 jeep in for down payment on a 2007 bmw x5. They are called the Vehicle Sales Authority of BC and they would likely be able to provide you more information about your rights in this situation, as they regulate dealerships in the province. The second organization is the Canadian Motor Vehicle Arbitration Plan (assists consumers who have problems with defective vehicles they have purchased — here is a link to their website: http://www.camvap.ca/contact/). If you have buyer’s remorse, chances are the dealer won’t let you return a car you’ve bought. Is that true. It has been only three months and now I am having problem. Here’s a blog post they wrote about this topic: http://www.mvsabc.com/blog/what-you-should-know-about-vehicle-returns. They have this blog here you can reference for more info: https://mvsabc.com/consumer-tips/what-you-should-know-about-vehicle-returns/. My 90th day with the car will be on the 20th of this month. As they are the regulator for this industry, I would suggest contacting them with your questions. The New Car Exchange Policy at Toyota of Cool Springs Exchanging a new car at Toyota of Cool Springs is easy. We don’t have the down payment so we asked to have our trades back but they would not return it to us. The Motor Vehicle Dealers Compensation Fund protects your deposits or payments up to $45,000, if a registered dealer fails to deliver on any part of the purchase or warranty. i was stranded and i needed a vehicle to get back home. Is there a 14 day period between us gerting it and gibing it back, just purchased a 2017 f450 [ $100,000.00] have had the truck for less then 2 weeks [1200 km] this morning the engine light came on !! Hi Mark, thank you for your question. After reviewing the paperwork very closely tonight I realized that the dealer had added the value of the trade on to my new car loan, instead of the smaller amount that was the balance between the trade value and how much I still owed on the old car, which pushed my new loan amount up by an additional $5,000. will there be a chance I can bring this up to the court and ask my money back or exchange to a new car? the engine light came back on after 5 minutes of driving. From there, we will do our best to … You may also wish to contact the Motor Vehicle Sales Authority of BC in case they have additional information to share with you. Links to external (VSA) resources: Vehicle returns Vehicle history reports Vehicle recall resources Buying a vehicle privately, Careers | Sitemap | Privacy Statement | Freedom of Information | Conduct Complaints, Having trouble with a car that you bought in a private sale, such as through Craigslist? The financial man at the dealership advice me to wait for a year, but i really don’t want to wait that long. You may also want to contact Canadian Motor Vehicle Arbitration Plan at 1-800-207-0685 to see if they can assist as well. Garage Refusing to Return the Vehicle; Selling an Automobile to an Individual. I bought vehicle 2 months a go from Nissan and the fuel consumption is too bad.its not working as they mentioned.i didn’t get a positive answer from the dealer or from the head office .what can i do for this?its only 1400km.thnx. My car power steering broke down on me and is in un driveable condition. Hi Jabbar, thank you for your question. If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. I also insured it well its not also of much but still I have it. Can you give me answer what i need to do. They have recently written a blog post about returning a car and here is the link – http://bit.ly/1S5liYx. WHAT YOU NEED TO CHECK Once you’ve decided on a vehicle there are steps you should take to protect yourself. No. Here is a link to their page. Hi Orlando — I’m afraid I don’t know the answer to that question, as Consumer Protection BC does not regulate this industry. Hi John — I would suggest you contact the Motor Vehicle Sales Authority of BC, as they regulate this industry and will have information to share. Read this before you sign the sales slip Buying a used car: common questions about damage declarations. I want the dealer to replace it with a new car. Thank you for any and all feedback. We were offered a decent trade-in amount and so drove off with the new truck, pending loan approval. Read this before you sign the sales slip, Buying a used car: common questions about damage declarations, http://www.mvsabc.com/blog/what-you-should-know-about-vehicle-returns, http://mvsabc.com/consumer-tips/what-you-should-know-about-vehicle-returns/, https://mvsabc.com/consumer-tips/what-you-should-know-about-vehicle-returns/, The benefits of booking with a travel agent, Tips for saving money this holiday season, Our complaint handling & inspection processes, COVID-19 updates for our licensed businesses. It’s been six days since I got it would it be possible to return it? I informed the dealer of the issue. Hello Kim and aaamama, The information we shared in our blog post comes from the Motor Vehicle Sales Authority of BC. We will accept return and exchange requests as long as they are made within 30 days of the date you receive your original purchase. The dealer has acknowledged (I have proof of all this) the problem and states they only just learned about the problem but that the manufacturer has known about it for months, and has actually started working on a fix for it. Here is a link to their contact info: https://mvsabc.com/contact-us/. My husband and I got a new truck. (8 times in 4 hours of owning) Called and Took the vehicle back the next day and they said they would have everything fixed. For example, some dealers offer a return policy if you bring back the car within a certain number of days or miles. If you think you’re going to return the vehicle, don’t drive it. The folks you want talk to about this are the Vehicle Sales Authority of BC and they would likely be able to provide you more information about your options in this situation, as they regulate dealerships in the province. Whether it is a new, used Then when I came home we decided not to buy as its too expensive. My concern is I paid for brand new with no issues and thats not what I got. Hi .. i bought a new car 8 months ago.. but in this pandemic i become a patient of OCD.. my mind thinks the car is dirty with germs .. and i dont drive it anymore… iam seeing psychiatric so now i want to return my car to dealership … can someone please help me what would happen if i go to dealership and ask to return it.. and what would happen to my credit. Today, it specifically enforces the Motor Vehicle Dealer’s Act (MVDA). Will not be eligible for help through the Canadian Motor vehicle Arbitration Plan at 1-800-207-0685 to if! 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